Everything under one roof
Through the years Sapito has worked on a substantial number of projects for the Hunkemöller organisation worldwide - for instance, on the transfer of the old data to SAP Retail and all of the interfaces. In doing so Sapito prefers to rely on the standard possibilities offered by SAP than to use customised solutions. Sapito helps Hunkemöller to continuously improve its processes. “John is good at developing programs. Ingo has been a huge help to us, for instance in roll-out projects abroad.” And Johan has helped strengthen Hunkemöller in many different areas through the years, for instance through his work on the SAP upgrade, supply chain optimisation projects and SAP links with the current website. “We regard him as a colleague, who is responsible, dedicated and on hand to help us. And all three are specialists with an exceptionally broad range of knowledge.
We can rely on them to work on anything - an implementation process, an impact assessment, test co-ordination or user acceptance - anything that is SAP-related. Recently Ingo even held an in-store workshop on stock management. So we can keep everything under one roof, and that's very convenient.”
“Any business would be delighted
to get a report card like Sapito's...”
to get a report card like Sapito's...”
Small is great
Joep sees only benefits in Sapito's small size. “In theory, working with a large organisation means that the risks are reduced. It's supposed to help guarantee continuity. But in practice it means changes as employees come and go - and you end up having to solve that problem yourself. Our co-operation with Sapito is much more personal. You could say that we share the responsibility. We get exactly what we want: direct lines of communication, rather than an endless passing on of messages. They can be contacted day and night and remain committed even once a project is complete. In fact, they are always willing to help.”
External but 'one of us'
“We see Johan the most. He works exclusively for us one day a week, when he comes to our premises and helps us out. Although strictly speaking he's an external consultant, we regard him as a colleague - as 'one of us'. Ingo and Johan are both experts in a range of different disciplines. They produce the manuals and spend time with our workforce, offering training and instruction. Somehow they have managed to master all of these different disciplines, and that's what makes our working relationship so strong and so special.”