Ir. Johan Hagen
Johan has worked in the IT sector since 1997 and, from his very first experience, says he 'lost his heart' to SAP Retail. It was love at first sight: the speed of the sector (devised today, done tomorrow), the people, the cash registers and the large numbers that are talked about in retail environments, won him over immediately.
It was during his studies in Industrial Engineering and Management Science at the University of Twente that Johan first came into contact with ERP systems. As a result he joined Cap Gemini in the ICT sector, working on the ERP system SAP. In 1997, after taking various SAP training courses, Johan became a roll-out supervisor for the implementation of SAP at a large builder's merchant. He then worked as a functional consultant, test co-ordinator and business consultant. In 1999 Johan began to focus his full energies on the retail sector and the SAP Retail product. From there it was a logical step for him to join VendexKBB IT Services (Maxeda) in 2002, after which he moved to Sapito in 2004 in order to further intensify his focus on SAP Retail.
During his retail career Johan worked in various sectors, including durable goods, telecoms, department stores and fashion retailers. In all of his assignments he makes an impression not just because of his formidable knowledge of the SAP Retail system, but also because he is quickly able to understand an organisation, its workforce and its processes. This means that you can expect to enjoy a friendly working relationship with him and to find the perfect solution. That's why many clients regard him as the external consultant who is 'one of their own'. Johan owes his knowledge partly to his education and training, but mainly to his day-to-day experience of the retail sector. This enables him to advise companies not only on SAP Retail, but also on a wide range of organisational matters. He has drawn up action plans and impact analyses for a number of retailers, enabling them to expand, setting up new chains both nationally and internationally.
Johan's areas of expertise are: POS interfaces, purchasing, stock replenishment and warehouse management, master data, sales, interfacing, Idoc interfaces, SAP upgrades, post-implementation improvement processes and testing processes.
Clients and colleagues describe Johan as highly knowledgeable, with a strong interest in the client's business processes, a result-focused problem solver, tenacious and not afraid to 'roll up his sleeves', while also being friendly and engaging.