Johan van Es sees similarities among the Sapito consultants, who he has got to know in a number of different projects. “They are extremely experienced, work in a highly independent manner, and can boast of extensive and specific knowledge.” He saw these qualities first in his namesake, Johan. Then he worked with John, who has specific knowledge of SAP Purchasing and EDI. “There is a shortage of people who have such specific knowledge and who really know what they are talking about. I have high expectations of the people I appoint: I look for people who have their own ideas, who are focused on finding solutions, and who give feedback. And when it turns out that those people are friendly and are quickly able to find their way about in your organisation, then you know that you've made the right decision.”

“When I hear the name Sapito, I think of the individuals. Normally a supplier is just a supplier to me, but when I think of Sapito, I automatically think of John and Johan. The Sapito employees have been moved from our project room, where our external consultants are based, to workstations amongst our own staff. They are our organisation's 'gurus', particularly on matters relating to SAP Store. They also works on traffic between establishments and on returns (from the establishments to the distribution centres). In addition, they deal with our query tool Every Angle and the SAP Retail improvement process.”

“To sum up, I'm just glad that we have been able to discover their specific qualities. They are very valuable to us, and save us a great deal of time. That's why they have earned a place in our operation.”